Privacy Notice

Welcome to our website (the Site).
Your privacy and the security of your personal data are very important for Parotex S.r.l., so we collect and manage your personal data with the utmost care and take specific measures to keep it safe.
Below you will find the main information on the processing of your personal data by Parotex S.r.l. in according to your browsing of Site and the use of the services offered according to the provisions of the GDPR EU 679/2016.

1. General information
Parotex S.r.l. with headquarter at Via Massari Marzoli, 17 – 21052 Busto Arsizio (VA) (Italy) C.F. e P.IVA n. 02572280127 is the Data Controller, that is, the subject which decides how and why to process your personal data. You can always contact Parotex S.r.l. by writing to the above address

2. What personal data do we collect?
The categories of personal data that Parotex S.r.l. collects and processes when you purchase on Site are as follows:
a) we collect your e-mail address when you sign up for our newsletter service;

b) we process the personal data you provide us when you contact our Customer Service to provide the assistance requested;
c) upon your consent, we collect and use your personal data for marketing purposes;
We inform you that Parotex S.r.l. does not process personal data relating to minors. If you access Site and use the services offered by Parotex S.r.l., you declare that you are of legal age.

3. How do we use the personal data we collect?
Parotex S.r.l. collects and processes your personal data for the following purposes:
a) administration of requests to our Customer Service, which uses the personal data you provide to meet your requests for information and requests for assistance.
b) statistical analysis and surveys. We use some information about your use of the site to perform statistical analysis and surveys in order to improve our offer and our services;
c) subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. In addition, always with your consent, we will be able to use your contacts as part of market research and surveys for the detection of satisfaction in order to improve our services and the relationship with our users. These communications will take place exclusively with the methods you have chosen (via e-mail, SMS, telephone, paper mail).
Should you wish to authorize the activities referred to in point c) and subsequently do not wish to receive further communications from Parotex S.r.l. or would like to limit the way to be contacted, you may interrupt these communications at any time by simply clicking on the appropriate unsubscribe link at the bottom of each communication, accessing your account, contacting Parotex S.r.l. by writing to the above address.

4. Legal basis of the processing
We process your personal data only in the presence of one of the conditions provided by the law in force, and specifically:
a) for the conclusion and execution of a contract of which you are a part.
This basis legitimises the processing of personal data that takes place in the following activity:
– management of your requests by our Customer Care.
The contribution of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data, it will not be possible to conclude or execute your requests. This means that Parotex S.r.l. will not be able to handle your requests;
b) based on your consent.
We will carry out the following processing only if you have given us your express consent:
• carrying out marketing activities and opinion polls and market research;
• analysis of your browsing and consumption habits in the use of your profile, in order to personalize your experience on our site.
Providing your personal data for these activities is absolutely optional. You are free to provide us with your data for these purposes, but without it, it will not be possible for Parotex S.r.l. to carry out marketing activities, opinion polls and market research, and to analyse your habits. 

5. Who will process your data?
Your personal data will be processed by Parotex S.r.l. internal staff who are specifically trained and authorized to process them.

Your personal data will also be transmitted to third parties that we use to provide our services; these subjects have been adequately selected and offer a guarantee of compliance with the rules on the processing of personal data. These persons have been appointed as data controllers and carry out their activities according to the instructions given by Parotex S.r.l. and under its control.
The third parties in question belong to the following categories: banking operators, internet providers, companies specialized in IT and telematic services; couriers; companies that carry out marketing activities; companies specialized in market research and data processing.
Your data may be transmitted to police and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow Parotex ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

6. Extra-EU data transfer
Some of the third parties listed in the previous paragraph “Who will process your data?” may be located in countries outside the European Union that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission (
The transfer of your personal data to countries that do not belong to the European Union and that do not ensure adequate levels of protection will be performed only after conclusion between Parotex S.r.l. and said subjects of specific agreements, containing safeguard clauses and appropriate safeguards for the protection of your personal data which are so-called “standard model clauses”, also approved by the European Commission, or if the transfer is necessary for the conclusion and execution of an agreement between you and Parotex S.r.l. (for the purchase of goods offered on our site, for registration on the website or the use of services on the website) or for the management of your requests.

7. How long do we keep the data?
We keep your personal data for a limited period of time, which is different depending on the type of activity that involves the processing of your personal data.
After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.
Your personal data is stored in compliance with the following terms and criteria:
a) data related to user requests to our Customer Care: the data useful to assist you will be kept until your request is met;
b) data provided for commercial communications activities, opinion polls and market research: up to the request by the user to interrupt the activity and in any case within 2 years from the last interaction of any kind of user with Parotex S.r.l.;
c) data used to personalise the site and to show customised commercial offers: as long as the user does not request the termination of the activity and in any case within two years from the last interaction of any kind of user with Parotex S.r.l.;
d) data used for carrying out market research and surveys for the detection of satisfaction: as long as the user does not request the termination of the activity.
In any case, for technical reasons, the termination of the processing and the subsequent cancellation or irreversible anonymisation of the related personal data will be final within thirty days of the terms indicated above.

8. Your rights
You can exercise your rights at any time with reference to the specific processing of your personal data by Parotex S.r.l.. Below there are general description and how to practice them.
a) Access your data and modify it: you have the right to access your personal data and to request that it be correct, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.
b) Revoke your consent: you can revoke a consent you have given for the processing of your personal data in relation to any activity for marketing purposes at any time. In this regard, we remind you that marketing activities are considered the sending of commercial and promotional communications, the conduct of market research and surveys for the detection of satisfaction for the customisation of the website and commercial offers according to your interests. Once we receive your request, it will be our duty to promptly cease to process your personal data based on this consent, while different processing is based on other assumptions will continue to be carried out in full compliance with the provisions in force.
c) Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data made on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, Parotex S.r.l. will have to evaluate the reasons for your request.
d) Delete your data: you may request the cancellation of your personal data in the cases provided for by current legislation. Once your request has been received and examined and if it is legitimate, it will be our duty to timely cease to process your personal data and to delete it.
e) Request of restriction of the processing: in this case, Parotex S.r.l. will continue to keep your personal data but will not process it, unless it is subject to your different request and the exceptions established by law. Processing of your personal data can be limited when you dispute the accuracy of your personal data, when the processing is illegal but you oppose the cancellation of your data, when we no longer need your personal data but you need to exercise your right in court and when you oppose your processing, in the period in which we evaluate the reasons for your request.
f) Request of data transfer to other party than Parotex S.r.l. (“right to data portability”). You can ask to receive your data that we process based on your consent or on the basis of an agreement with you in a standard format. If you wish, where technically possible and at your request, we may transfer your data directly to a third party that you indicate.
In order to exercise some of your rights described above you can access your profile or alternatively you can contact us by writing to the address of the Data Controller above.

9. Security measures
We protect your personal data with specific technical and organisational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the pseudonymisation or the encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, Parotex S.r.l. agrees to test, verify and regularly evaluate the effectiveness of technical and organisational measures in order to guarantee continuous improvement in the security of processing. 

10. Complaints
If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.
In Italy, the complaint can be presented to the Italian Data Protection Authority.
More information on the presentation methods are available on the website of the Italian Data Protection Authority, at